At Review Centre we understand that every small and medium sized business needs help in managing their online reputation. We have put together a suite of features that enable you to view, interact and take control of the feedback left for your company. Contact your reviewers, show consumers how great your customer service is and promote your brand at the click of a button.
We help you build a relationship with our community. On average we get over 3 million* unique visitors to the site every single month. That's a lot of consumers able to see your page, and the feedback that your customers have left.
Features available through your Business Account will allow you to take control of your review page by interacting with your reviewers, advertising special offers and monitoring the content that is added to your page. The verified business badge is all about getting our members to establish confidence in your business. Great reputation = High confidence = increased turnover!
Setting up your account couldn't be easier. Simply click here and choose to add your business to Review Centre, or claim your page that already exists.
Below is a detailed explanation of each business account feature that we currently offer.
Don’t forget that if you have any questions you can always contact us.
Consumers come to review sites looking for information that is going to help them to make a purchase. Adding extra details about your business on your item page is one way of ensuring that they can easily find you and complete their purchase. It also allows members to be certain that they are reading reviews about the correct company. We offer several ways to make sure our readers can find you.
Contact details - The basic business information package allows you to enter your phone number and postal address to be displayed on your Review Centre profile page. See Example
Website link – We live in a digital age and most companies have a website. The extended business information package allows you to have a link on your review page back to you website making it easy for our readers to find your business. See Example.
Business summary – Savvy consumers look at review sites to see what kind of service they can expect to receive from a company. Adding a business summary to your review page is a great way to introduce your company and let readers know what you’re all about. It can also be an opportunity to head off potential negative reviewers before they submit, by prompting them to contact you and give you a chance to rectify any issues that they might have had. See Example.
You’re busy. You have a business to run, and while you understand the importance of looking after your online reputation, who has time to check review sites multiple times a day? Well thanks to email alerts this will no longer be a problem. You will simply be notified every time you get a review or comment added to your page.
New review alerts – You receive an email notification every time a review is added to your profile. See Example.
New comment alerts – You receive an email notification every time a comment is added to your profile. See Example.
Configure alert settings – You might not rank all reviews you receive with the same level of importance. If you are getting a large amount of reviews every single day it could become a distraction having your inbox overflowing with emails alerting you to this. With this feature you can configure the settings so that you only get told about the review you want to know about. For example, you have set your alerts so that you’re informed of any review that goes live with a less than 2 star out of 5 star rating. You receive the email and can immediately start trying to assist the customer. Early alerts mean that in a matter of hours the problem could be sorted with the reviewer in contact with us to let us know that their review can be amended due to your swift response. See Example.
Some businesses take the attitude, “Why should I waste my time responding to reviews”? Well increasing numbers of companies are recognising the benefit of replying to their customers on review sites for several reasons.
Thanking your customers for leaving their positive review is a great way of reaffirming the great experience that they have just had. Equally, explaining your disappointment when you have not been able to satisfy a customer also goes a long way to show other potential customers that you are a company that cares, and will learn from mistakes when made. It also gives you a chance to try and rectify any situation. Of course there may also be times when you and your client just cannot agree, and we believe that it is only fair that our readers are able to see both sides of any story and make an informed decision.
Official business response – Official responses will be displayed on our site next to the review. These responses will be highlighted prominently above other comments and the reviewer will be notified that a response has been made. See Example.
Directly email reviewers - This feature allows you to contact your reviewers directly and privately. Some issues might be too confidential to discuss in public. This gives you the opportunity to write a private message to your customer to try and resolve any concerns that they may have with the service that they have received. See Example.
Online marketing is an affordable way for you to get your message out to consumers. The importance shoppers are increasingly placing on impartial advice and information means that we are in a great position, with over3 million visitors coming to our site every month, to host your ad and get it out to a large audience. Adding an advert to your item page is a great way to drive customers to your site.
Promote your website address – Improve the visibility of your website address with this feature. Your URL with appear in a larger block on the right hand side of your item page, and also when your company comes up in search on the site. See Example.
Display special offers – Our special offers feature sits at the very top of your page letting our readers know about any offers that you are running. Your offers can be changed as often as you like allowing you to run weekly or even daily specials to target specific events. See Example.
Advertise on your page – Grab the attention of our readers with a 600 x 100 advertisement on your page. The graphic must be static but can contain a link back to your site. See Example
(together, the ''Information'').
It is also intended to assist You in making informed decisions when using our Website and our products and services. Please take a minute to read and understand the policy.
All Your Information shall be held and used in accordance with the relevant Acts (the ''Act'') where applicable. If You want to know what Information we collect and hold about You, or you would like your information amended or removed, please write to us at: Review Centre, 10 Indigo House, Mulberry Business Park, Fishponds Road, Wokingham, Berkshire, RG41 2GY.
Review Centre Ltd is the data controller of Your Information for the purposes of the Act.
When You visit our Website You may provide us with the following types of information:
We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. Any transmission is at Your own risk. Once we have received Your Information, we will use strict procedures and security features to prevent unauthorised access.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about browsing actions and patterns and does not identify any individual.
Similar to other commercial websites, our Website uses a standard technology called ''cookies'' and web server logs to collect information about how our Website is being used.
We use Your Information in the following ways:
Except as set out below and as expressly authorised by You via ''opt-ins'' we do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example we may inform them that 500 men in the London area have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example Women in SW1).
Third-party companies may collect and use information about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit http://networkadvertising.org/managing/opt_out.asp.
We may disclose Your Information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.
We may pass Your Information to other third party organisations:
Please note that by posting any Information in any publicly accessible area of the Website such Information may be viewed and collected by third parties over which we have no control. We are not responsible for the use of Information by such third parties. Please therefore exercise all due care and consideration before disclosing any Information that will be accessible on public areas. We strongly recommend Registered Users keep postings anonymous and avoid disclosing Information that may be used to identify You.
You may request access to all Your Information that we collect online and maintain in our database by contacting us using the ''contact us'' function on the site or by writing to us at the address above.
You may request that all Your personal information (such as name or email address) is completely and permanently removed from our service / systems at any time. Please use the 'contact us' section to write to us to request this or write to us at the above address.
We are not responsible for the practices employed by websites linked to or from our Website, nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website.
All purchases are non refundable.
Services purchased from Review Centre’s business account area roll over on a monthly basis. If you wish to cancel a feature that you have purchased this can be done at any time but the feature will remain functional until the expiry of your subscription. For example if you purchase a feature on the 15th of a month and at a later time decide to cancel the service on the 20th, you will continue to receive access to the feature until the 15th of the following month when your subscription will not be renewed.
The following terms (hereafter known as the “Terms”) must be accepted and will be applied to all businesses or organisations (hereafter know as the “Customer”) who use services supplied by www.reviewcentre.com (hereafter known as the “Provider”). The acceptance of the Terms by both parties as a whole is hereafter known as the “Agreement”.
These Terms shall not be deemed to be an endorsement, authorisation or support of the Customer or the Customer’s products or services by the Provider. The Customer must not make such assumptions based on this Agreement and must not promote itself in conflict with the above.
The Provider shall be able to make amendments to the Guidelines and the most updated version will be available on the Provider’s website. The most updated version will automatically be part of the Terms. The Customer accepts that by agreeing to these Terms this is also deemed to be an acceptance of variations made to the Guidelines.
Material Breach of the Terms shall be breach of the Guidelines, section 1.1. and 4.
The Customer agrees to compensate the Provider and applicable third parties in full from and against all third party claims, liabilities, losses and expenses (including reasonable legal fees) suffered by such persons arising out of, or related to or which may arise from content provided by the Customer that infringes intellectual property rights of a third party or violates the law, the Terms or the Guidelines.
The Customer’s obligations and rights under this Agreement cannot be transferred to any third party unless written consent is obtained from the Provider. The Provider can transfer the Terms agreed in this Agreement to a third party without consent providing the Customer is made aware of such a transfer.
All information, images and other content displayed on the Provider’s website (“Materials”) must be used strictly in accordance with the Terms or with consent from the Provider. Under this Agreement the Customer may use the Materials in its marketing and on its website unless the Provider objects to such use. We expressly reserve all intellectual property rights in the Materials. Infringement of the Materials will entitle the Provider to pursue legal remedy in accordance with the applicable legislation. Any reviews for the Customer may be displayed on the Customer’s website or on promotional material.
The Terms agreed shall remain confidential and must not be disclosed by either party to any third party. All information related to and concerning the Terms, the relationship and any undertakings will remain confidential. Both parties can stipulate that any related information remains confidential if they feel it is necessary. This section applies after the termination of the Agreement regardless of the reason for termination. Any information that must be made public or published in any other form that is in accordance with the law is exempt from this section.
If any section, any part of a section or any other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule of law, the rest of the section and/or the Agreement shall nevertheless remain in full force.
The Terms agreed between the parties will take precedence over any prior agreements made between the parties and will be considered the entire Agreement between the Customer and the Provider.
English law governs the Agreement and disputes arising from the Terms and the way the Customer uses the Provider’s service shall be settled in the English courts.
These guidelines (hereafter known as the “Guidelines”) apply to the way the Customer uses the services supplied by the Provider.
If the Customer would like to invite consumers to review their service or product they must abide by the mandatory rules below:
The Customer shall not offer consideration or a reward for posting a review on the grounds that it is a positive or negative review of the Customer. It shall be made clear to the consumer that the consideration or reward is not conditional upon a positive or negative review.
When using the Provider’s service, the Customer shall not communicate with the consumers in a way that is considered by the Provider to be abusive, discriminatory, threatening, intimidating or inappropriate.